Ready for Service
TECHNOLOGY SUPPORT YOU CAN COUNT ON
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Experience the Benefits
Your system will be accessed remotely and oftentimes repaired without a service call.
24/7 Support Coverage
We’re available to communicate with you in whichever manner best fits your lifestyle.
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Discounted Service Call Rates
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.
EXPERIENCE OUR SUPPORT BENEFITS
AV Design Consultants brings a flexible and customized approach to each client relationship. While we adapt our working style and arrangement to accommodate each clients’ unique needs, we consistently apply proven systematic methods to evaluate your wishes and match them with white glove service. We treat each client situation with the degree of professionalism that clients expect of top-tier A/V integration firms, combined with the responsiveness, flexibility, and personalization made possible by our small size and our expertise. As a boutique firm, our service technicians are dedicated to our clients’ needs.
|Benefits to You||Basic||Essential||Enhanced||Premier|
|Labor Warranty Benefits Service packages allow for extended labor warranty periods.||90 Days||1 Year||1 Year||1 Year|
|Priority Scheduling Service Packages allow for priority on-site scheduling.||First Available - Longer than 48 Hours||Within 48 Hours||Within 24 Hours||Within 12 Hours|
|Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and often repaired without a service call.||Billed by 1/4 hour rate||+||+||+|
|App Control* You'll get a mobile app enabling you to fix many of the common issues that technology systems experience. *Requires OVRC Home hardware.||+||+||+||+|
|Discounts on Service Call Rates & Equipment In the unlikely event that a service call must be scheduled, you'll receive a preferred rate of $90/hr instead of our standard $125/hr rate. +Any necessary equipment will be discounted by 15%.||+||+||+|
|24/7 Email, Text, and Chat Support Experience the convenience of a live answer by one of our knowledgeable technicians.||+||+||+|
|24/7 Phone Support We're able to communicate with you in whichever manner best first your lifestyle.||+||+|
|Proactive Monitoring and Remote Repair We'll proactively monitor your technology system and troubleshoot potential issues before they arise.||+||+|
|Yearly System Checkup Once a year system checkup (clean equipment/update firmware) including up to 3 hours of labor.||+|
WHAT CAN WE MONITOR?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
WHAT WE CAN’T MONITOR?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
READY FOR SERVICE?
Fill out this form and schedule an appointment.